Legal & Financial Policies
Refund Policy
Transparent and secure refund processing via Razorpay — strictly applicable for transit damage.
Refunds Granted Exclusively for Damaged Items
A.G Fashion Accessories operates under a strict No Return & No Exchange policy for hygiene and personal accessory safety. Consequently, refunds are disbursed only if a product arrives damaged or broken during transit.
3–5 Business Days
Standard turnaround from damage verification until funds reflect in your account.
Original Payment Source
Refunds are credited directly to your UPI, credit card, debit card, or net banking via Razorpay.
Automated Confirmation
You will receive an automated email confirmation with the Razorpay payment reversal tracking details.
1. Eligibility Criteria for a Damage Refund
To be eligible for a refund due to transit damage:
- The damage must be reported within 24 to 48 hours of delivery.
- You must provide your Order ID along with clear photographic proof and/or an unboxing video showing the damaged product, the packaging, and courier label.
- The damage must have occurred during shipping/transit before any use or alteration of the accessory.
2. Non-Refundable Situations
Refunds will not be approved under the following circumstances:
- Change of mind, personal preference, or styling decisions after receipt.
- Damages resulting from misuse, rough handling, improper storage, contact with perfumes/water, or normal wear and tear.
- Requests submitted after the 48-hour delivery window has lapsed.
3. Cancellation Policy
Orders may be cancelled free of charge only before they are dispatched from our facility. Once dispatched, our standard No Return / Damaged Refund policy applies.
4. Late or Missing Refunds
If your approved refund has not reflected after 5–7 business days, please check your bank statement or contact your bank/UPI provider. If assistance is still required, write to us at [email protected].